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1.International Buyers V.S 日本のお客样への

Worldwide shipping (international registered air mail with tracking number*) is free for all lenses!**
shipping terms | Payment Method

Become member:after becoming a member, you will receive a【become member】notification from pinkciao via email. E-mail E-mail After becoming a member, you will receive a【become member】notification from PinkCiao via email.
View items:you can put every item you like in the cart   You can put every item you like in the cart
Add order information:fill in your 【shipping information】to create your order   Fill in your 【Shipping information】to create your order
Create order:after creating an order, you will receive a 【create order】notification via email E-mail E-mail After creating an order, you will receive a 【create order】notification via email
Confirm order:after confirming that there are no errors in the order, operate【pay online】to complete payment   After confirming that there are no errors in the order, operate【pay online】to complete payment
Payment successfully submitted:after payment is submitted successfully, you will received a 【payment successfully submitted】notification via email, and we will start preparing your order E-mail E-mail After payment is submitted successfully, you will received a 【payment successfully submitted】notification via email, and we will start preparing your order
Shipped notice:after shipping the item(s), we will notify you through email, so you can check the shipping status via the post system E-mail E-mail After shipping the item(s), we will notify you through email, so you can check the shipping status via the post system

2.Detailed process instruction and explanation

1. 1. Please 【become member】first(as shown in instruction #1)and fill out【member registration information】(as in instruction #2). After filling out the information, press【register now】, and you will receive an email notification from PinkCiao welcoming to 【become member】
Benefits for becoming member:
Can login to customer center to maintain personal information (transaction record, favored item record, message, maintain personal information, pre-pay (coin purse), sale event information, reward points).
Enjoy our time to time discounts or coupons
Can chat with friends using our site message
After accumulating enough reward points, you can exchange gifts and have the chance of becoming the Pink VIP member, which leads to a 5 percent off every time you shop
Members can get a price through photos sharing. For details,【Sharing Photos Sharing Happiness】
Member discount – buying contact lens goods could get the Worldwide shipping free shipping.
 
2.Detailed process instruction and explanation
 

2.  After choosing your commodity, please remember to choose the suitable【Degree】. Moreover, if you would like to buy the same contact lens more than two pairs, please make sure to insert the correct quantity (as label 3), click【add to cart】and click into【cart】(as label 4).

2. After choosing your commodity, please remember to choose the suitable【degree】. moreover, if you would like to buy the same contact lens more than two pairs, please make sure to insert the correct quantity (as label 3), click【add to cart】and click into【cart】(as label 4).
 

3. You can see the products that you have chosen in the cart (as label 5). You should be pay more attention of the contact lens degree, if you didn’t choose the right degree, please delete those products and choose again. There will be a promotional information message coming out (as label 6), if there is no mistakes, please press【Check Out】after checking (as label 7) and go into【Fill in the shipping information】.

3. you can see the products that you have chosen in the cart (as label 5). you should be pay more attention of the contact lens degree, if you didn’t choose the right degree, please delete those products and choose again. there will be a promotional information message coming out (as label 6), if there is no mistakes, please press【check out】after checking (as label 7) and go into【fill in the shipping information】.
 
4. Please fill in【Confirmation of receipt of information】(Instruction 8)
icon 【zip code】To make sure your shipment could send successfully, please fill in the zip code.
icon 【Specify shipping time】Recommend to choose “weekday shipping”! Since the time of air mail and land mail is out of control.

5.Please choose the【Shipping Method】(Instruction 9)
icon 【Speedpost (EMS)】Special urgent use only - Distribution in the shortest possible time to your hand, the detailed cost and arrival days.
icon 【Worldwide shipping】(international registered air mail with tracking number),the detailed cost and arrival days.
icon You can get shipping free of worldwide shipping with buying the products of contact lens.
4. please fill in【confirmation of receipt of information】
 
6.Please choose the【Payment Method】(Instruction 10 )
icon Currency: you can choose to pay in U.S. dollars.中国会员可自由选择使用人民币或美金支付
icon

We provide: 【Online payment - PayPal】、Pre-pay(coin purse)…several different ways to pay.中国会员可以使用【支付宝】来支付

7.The【items bought】, 【discount information】,and【total amount】this time (Instruction 11)
8.Re-confirm all shipping information and make sure they are correct. Because there are often careless members who entered the information wrong; this caused a failure during delivery!
If there are no errors, press【no errors, order】(Instruction 12)
6.Please choose the【payment method】(instruction 10 )currency: you can choose to pay in u.s. dollars.中国会员可自由选择使用人民币或美金支付we provide: 【online payment - paypal】、pre-pay(coin purse)…several different ways to pay.中国会员可以使用【支付宝】来支付7.the【items bought】, 【discount information】,and【total amount】this time (instruction 11)
 

9.If you see the following screen, it means your order has been created. Now you will receive a【order created】notification via email. Please immediately check your email to confirm this action. After confirming the information, please press【pay now】to complete payment (instruction 13)

9.If you see the following screen, it means your order has been created. now you will receive a【order created】notification via email. please immediately check your email to confirm this action. after confirming the information, please press【pay now】to complete payment (instruction 13)
 

10. You can use the remainder in your PayPal account to complete payment (Instruction 14)

10. you can use the remainder in your paypal account to complete payment (instruction 14)
 

11.Even if you don’t have PayPal account, you can still pay using credit card or debit card to complete payment with the PayPal system (Instruction 15)

11.Even if you don’t have paypal account, you can still pay using credit card or debit card to complete payment with the paypal system (instruction 15)
 
12.After you successfully submitted the payment, you can go to customer center > order record > my order > order detail to find your order status change into 【paid】. At the same time, you will receive the 【paid notification】email. The day after we receive your payment, we will start preparing your order, which takes about 1-2 days. The day after the items are ready we will ship it.
 
 

13. After items are shipped, we will send you a notification via email again. You will receive the 【shipped notification】email. Inside the mail, there will be your【tracking number】. You can check the delivery status using the postal tracking system, or you can go to customer center > order record > my order > order detail, to check your【tracking number】

12.After you successfully submitted the payment, you can go to customer center > order record > my order > order detail to find your order status change into 【paid】. at the same time, you will receive the 【paid notification】email. the day after we receive your payment, we will start preparing your order, which takes about 1-2 days. the day after the items are ready we will ship it.
 

14. How do I check the delivery status?
When all mails are still in Hong Kong, you can track it through the Hong Kong Post system (as in #17). When your shipment has left Hong Kong, you can check it through your country’s shipping system (instruction 18).

icon

Worldwide shipping website http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

icon Speedpost (EMS) webstie http://www.hongkongpost.com/speedpost/eng/track/outward.htm
14. how do i check the delivery status?
icon

Please note that our delivery methods of International Registered Airmail and Speedpost (EMS) require a signature upon delivery.  This means that if there is no one to sign for the parcel in person when the postman delivers it to your address, it will be sent to a local post office outlet.  A notice will be left at your address asking you to pick up the parcel at the post office.  We are not responsible if you fail to pick up your parcel at the post office and it is returned to us because of this reason.

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FAQ

レンズの寿命はどのくらいですか?
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